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Monday, May 22, 2006

My Name Is Moe

The horrors of out-sourcing computer tech support.

Clicky for video.

___
(Hat-tip to Jimmy V.)

posted by Jar(egg)head at 13:52

1 Comments:

Blogger Banduar said...

...as compared to the horrors of actually attempting to provide support to idiotic users? I can tell you from experience, its usually the tech that's banging his head on the desk, not the other way around.

The problem description in this case is pretty accurate, though. I can't even begin to count how many times I've heard, "it doesn't work." Here's a hint to all you users. WE ALREADY KNOW IT ISN'T WORKING! How about you actually tell us WHAT isn't working, and WHAT HAPPENS when you try it? Here's another hint, why don't you actually READ the error messages? They're generally written in the same language as everything else, and they actually might tell you WHAT THE FRIGGIN PROBLEM IS!

Outsourcing jobs to India is one thing, but in my experience, most users tend to "outsource" all their troubleshooting anyway. They encounter a problem and immediately abdicate all thought and just reach for the phone. If you work with computers, learn to troubleshoot them. Then you won't have to worry about what country the support guy is in when you have a problem.

14:58  

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